About
Highly accomplished Tech Content Writer and Editor with 4 years of experience refining complex technical information into clear, engaging, and impactful content. Passionate about leveraging advanced communication strategies to drive understanding in the tech sector and keen to contribute expertise to the evolving fields of AI communication and natural language processing.
Work
Winnipeg, Manitoba, Canada
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Summary
Led content strategy and editorial oversight for critical technical documentation, ensuring clarity, accuracy, and consistency across all user-facing materials.
Highlights
Managed and edited a portfolio of 150+ technical documents, including API guides, user manuals, and whitepapers, resulting in a 20% reduction in customer support inquiries related to product usage.
Developed and enforced a comprehensive style guide and terminology glossary, improving content consistency by 30% across a team of 5 writers and enhancing brand voice adherence.
Collaborated cross-functionally with product, engineering, and marketing teams to translate complex technical specifications into accessible content for diverse audiences, accelerating product adoption by 15%.
Implemented content optimization strategies, including SEO best practices and structured data, leading to a 25% increase in organic traffic to key documentation pages.
Pioneered the integration of AI-powered grammar and style tools into the editorial workflow, enhancing content quality and reducing editing time by 10%.
Winnipeg, Manitoba, Canada
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Summary
Created engaging and precise technical content, simplifying complex software functionalities for end-users and contributing to product understanding.
Highlights
Authored over 100 pieces of technical content, including knowledge base articles, tutorials, and release notes for enterprise software products, improving user self-service rates by 18%.
Conducted in-depth research and interviews with subject matter experts (SMEs) to gather accurate information, ensuring the technical integrity of all published materials.
Optimized content for search engines, leading to a 10% increase in discoverability for product documentation and improved user engagement metrics.
Managed content updates and version control for multiple product lines, ensuring all documentation reflected the latest software features and functionalities.
Contributed to the development of internal content standards, streamlining the content creation process and improving team efficiency by 5%.
Languages
English
French
Skills
Content Creation & Strategy
Technical Writing, Content Strategy, Documentation, User Guides, API Documentation, Knowledge Base Articles, Whitepapers, Case Studies, Blog Posts, SEO Content, Information Architecture, Content Lifecycle Management.
Editing & Quality Assurance
Copyediting, Proofreading, Developmental Editing, Content Review, Style Guide Development, Grammar & Syntax, Clarity & Conciseness, Technical Accuracy, Consistency Checks.
Technical Proficiency
Microsoft Office Suite, Google Workspace, Confluence, Jira, GitHub, Markdown, HTML/CSS (basic), CMS Platforms, AI Writing Tools, Grammarly, MadCap Flare (exposure).
AI & NLP Interest
AI Communication, Natural Language Processing (NLP), Machine Learning (ML) Concepts, Generative AI, Prompt Engineering (basic), Data Annotation (conceptual), Computational Linguistics (conceptual).
Communication & Collaboration
Cross-functional Collaboration, Stakeholder Management, SME Interviewing, Audience Analysis, Verbal Communication, Written Communication, Presentation Skills, Team Leadership.